Shipping & Returns

Fast Shipping Policy

Welcome to Customs By Aly's shipping policy! We are committed to providing fast and reliable shipping methods to ensure your orders reach you promptly and in perfect condition. Our packaging is designed to protect your items during transit, and our shipping costs are kept affordable for your convenience.
If you're curious about the details of our shipping process, please view the key points that are bullet pointed below. Please also feel free to reach out to our customer service team. We're here to help and make sure you have a smooth shipping experience with us.

Processing Time: 3 to 5 business days.
Estimated Delivery Time: 3-7 business days. Once, you receive your tracking number, you should get a more accurate estimated delivery time.
Customs & Import Taxes: All customers are liable for any import or customs taxes at their end.
Missing Items: If an item goes missing (US - product not received in MORE THAN 20 DAYS, INTERNATIONAL - product not received in MORE THAN 30 DAYS) in the post, we will replace it, or offer you offer a refund or store credit.

Hassle-Free Returns & Exchanges

At Customs By Aly, we want you to be completely satisfied with your purchase. That's why we have a hassle-free return and exchange policy if the product is damaged, defective or missing. If you've received a faulty product, we make the process easy for you by offering you a full refund or an exchange for a new product. Our goal is to build trust and confidence, so you can shop with peace of mind knowing that we've got you covered.
For more details on our return and exchange policy, don't hesitate to contact our friendly team. We're dedicated to ensuring your satisfaction with every purchase.